Once you are ready to order, please call our TOLL FREE ORDER line 800-761-XMAS (( 800-761-9627 )) or you may also call (305) 745-2683 from anywhere, Monday through Friday 9:00 AM through 5:00 PM Eastern Time. During Christmas rush, our customer Service Department is usually available on Saturdays or Sundays from 9:00 AM through 2:00 PM Eastern. If all lines busy, please leave a message and one of our Reps will return your call promptly.
FOR OUR PRICING SPECIALS PLEASE SEE OUR ONLINE INSTANT PRICE QUOTE PAGE!
When you call in we usually ask for the following:
We accept Visa, MasterCard, AMEX or Company Check. The balance payment is either charged to your card or should reach us in a form of a balance payment check prior to estimated shipping time.
Cancellation Policy:As the ornaments are custom printed - they cannot be returned. You can send us camera ready art and we will prepare free proof. We provide picture proofs to assure that you will be able to envision what the imprint will look like before we print, this also helps catching any typographical errors or artwork sent to us that is not suitable. If for some reason you decide to cancel the order after proof has been created by our art department, a $25 cancellation fee applies to cover the art dept. costs.
Physical address to send your artwork and payments to:
We ship world-wide. For international orders, please email to email@example.com with your order requirements and we shall be happy to quote freight base on your preferences.
Shipping: for shipments within USA we utilize UPS or Fedex Ground. Expedited shipping is available upon request. We have found that US Postal Service has quite competitive international rates for international shipping via air, so based on your location we shall quote both USPS and Fedex/UPS air options.
NOVEMBER/DECEMBER: 1 week for Acrylic ornaments and 2 weeks or less for Glass ornaments and Stockings.